FAQs
Frequently Asked Questions
We don't guarantee same-day booking. But, depending on the day, we can often times meet this requirement.
It is completely up to you. If you are not going to be home, make sure that the home is accessible for our cleaners to get in.
We bring all equipment and most cleaning products to clean your home, however, there are a few items that we ask our clients to have them ready for each cleaning. We will provide you with a list of 5-6 small items.
We only pick the cleaners to clean your home! Our cleaning technicians are experienced, trained, careful, reliable, and honest employees. We keep a close eye on our staff, and if they don’t love their job and care deeply about their performance, they don’t stick around. Our average employee tenure is three to six years, and some have celebrated 10 years of employment with us! We are proud of the culture we have built, and our employees are proud to be a part of our team. This sets us apart from the other cleaning companies around and our clients benefit from our unusually low turnover.
In most cases, one cleaner is assigned to your home. In some cases 2 or 3.
My Cleaning Lady offers a worry-free home cleaning service solution. Most independent maid services are not insured, which makes homeowners liable. We are fully insured and licensed for your protection and ours.
Yes. In order to bring your space up to our standard, the first cleaning will often take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home’s unique needs.
Please check out the services that we offer, as well as this checklist on what is included in those services:
We work on a 1-hour window (30 minutes before or after your appointment…)
We love our clients’ pets, but for their safety and the safety of our staff, if possible, please put your pets in a secure area of the home during the cleaning. Pets left inside the home during your cleaning service will be protected to the best of our ability. Under no circumstances, pets will be allowed outdoors by our cleaning staff. We do not feed or clean up after sick pets or pet accidents.
It’s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note that all of the tips go directly to the cleaning technicians performing the job.
Give us 24 business hours’ notice of your change in plans and we will promptly reschedule or cancel your cleaning. Please note we are not open on the weekends. If you need to make changes to a cleaning scheduled on Monday, please contact us the Friday before. Our office hours are Monday -Friday 8am-5pm
No. You can cancel the service anytime you wish.
If something gets broken or damaged, our staff are trained to photograph it and report it immediately, without reprimand. They are careful and considerate of each space they attend, but every now and then, accidents can happen. Once reported to the office, we contact you to discuss a fair and quick resolution. We do ask that any irreplaceable items are put away and anything you are concerned about is noted at the time of booking.
We observe the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
If a routine cleaning falls on one of these holidays, we will contact you in advance to reschedule your cleaning. We work on many federal holidays. Unless you cancel service, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.
100% Happiness Guaranteed! We pride ourselves on our clean track record; however, if you are dissatisfied with your cleaning we will return within 24 hours and happily re-clean any unsatisfactory areas at no cost to you.
Are You Ready For a Spotless House?
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